CDP and Accenture Strategy worked together, using almost 2,400 company responses across three years of submission data and interviews with senior telecommunications executives, to understand and highlight the link between superior environmental performance and better corporate financial results.
This is based on Accenture Strategy’s analysis of an outsized global footprint of around 100 firms responsible for 50% of all emissions per sector each year, out of around 1,950 respondents. This analysis quantifies the sum of potential opportunities reported in 2014, 2015 and 2016 CDP data, using three questions in the climate questionnaire: 6.1a – Impact of opportunities driven by regulatory changes, 6.2a – Impact of opportunities driven by physical changes in climate parameters, 6.3a – Impact of opportunities driven by changes in other climate-related developments. Note that the “long tail” of 1,850 company respondents which make up the bottom 50% of reported emissions were not analysed, due to the largely qualitative nature of responses to questions 6.1a, 6.2a and 6.3a.
Our analysis does not forecast value available to the remaining 1,850 in the ‘long tail’ of the other 50% of emissions but, based on our sample, we conclude that businesses – large and small – are missing an aggregate opportunity in the order of trillions. Others agree; for example, New Climate Economy describes a $1tn global circular economy opportunity by 2025 The New Climate Economy. Seizing the Global Opportunity. [link] and the Ellen MacArthur Foundation estimates that Europe’s economies could benefit by up to €1.8tn in 2030 from a circular economy underpinned by technological disruption. Ellen MacArthur Foundation. Growth Within: A circular economy vision for a competitive Europe. [link]
Potential Opportunities Reported from Climate and Regulatory Impacts, Top 50% of Emitters, 2014-2016
Source: Accenture Strategy and CDP data analysis
Most firms are not evaluating avenues of growth in sustainable business models or low-carbon products and services, thus missing chances to enable sustainable outcomes for customers.
In our data, 30% of CDP respondents have taken action to realise $1.07tn in low-carbon product revenues.
Value is not captured, or remains unreported, by the other 70%.
Within the 30% of companies which report revenue from low-carbon products, we analysed 308 in detail, and found that 57 claim at least 80% of their revenues come from low-carbon products. This analysis is based on responses to question 3.2a in the climate questionnaire: “Details of your products and/or services that you classify as low carbon products or that enable a third party to avoid GHG emissions”. The proportion and value of these revenues are calculated using total revenues reported in question 12.2 in the climate questionnaire.
These 57 represent only 19% of the 308, yet capture almost 50% of the $1.07tn in reported revenue.
Low-Carbon Product and Service Revenues Realised, 2016
Source: Accenture Strategy and CDP data analysis
Case Study: Deutsche TelekomDistribution of payback periods across all reported initiatives designed to reduce environmental impacts from 2014-2016
Source: Accenture Strategy and CDP data analysis
Our analysis shows that most firms take a P&L approach to environmental action that narrowly focuses on costs.
This is a fine start but many firms are not identifying and quantifying all relevant initiatives, even given the huge opportunity from climate change outlined above.
Despite this lack of identification, 64.7% of reported initiatives have a payback period between zero and three years. This analysis is based on responses to question 3.3b in the climate questionnaire: “For those initiatives implemented in the reporting year, please provide details in the table below - annual monetary savings”.
We believe $699bn in risk reported to CDP is just the start.
We find that many firms have a cursory understanding of risks that could impact their assets, or a comprehensive approach to environmental risk is not publicly disclosed.
Analysis of the quality of reporting on the financial impact of water as a future risk to businesses
Source: Accenture Strategy and CDP data analysis
This is improving as businesses confront realities of adapting to climate-linked risks, but unquantified risks means that decision-makers cannot account for hidden challenges when formulating new strategies.
The financial risks of GHG emissions
If all CDP climate change respondents had to pay a price per tonne of carbon emissions, the cumulative financial impact from 2014 to 2016 would total $402.4bn.
Source: Accenture Strategy and CDP data analysis. Carbon was priced at the median per sector values as published by CDP in the ‘Putting a price on risk: Carbon pricing in the corporate world report, September 2015’. This focused on internal prices reported by members ($/tCO2e): Information Technology, 7.85; Industrials, 9.515; Consumer Staples, 10.25; Financials, 11.77; Health Care, 17.01; Materials, 19.59; Consumer Discretionary, 21.33; Utilities, 21.5; Telecommunication Services, 25.86; Energy, 28.28. Total scope 1 emissions across 2014, 2015 and 2016: 16,100,474,450 tCO2e. Total scope 2 emissions across 2014, 2015 and 2016: 3,461,353,900 tCO2e. Water prices used (USD/ML) were: 1,124 for brackish water / seawater, fresh surface water and waste water from other organisations; 1,562 for Groundwater – renewable and non-renewable, produced / processed water and rainwater; 1,659 for municipal supply. Prices are medians sourced from GWI, the NUS International Water Survey and IB Net Tariffs. Total water withdrawals for 2015 and 2016: 818,792,730 megalitres. 2014 water withdrawals were not analysed due to insufficient data in that CDP reporting year.
The financial risks of water withdrawals
Consumer Goods, Materials and Utilities sectors are most exposed to the potential impact of the ‘true cost’ of water withdrawals. At $993.8bn in 2015-2016, this is 97.0% of ‘true’ water costs across all sectors in CDP response data.
Source: Accenture Strategy and CDP data analysis. Carbon was priced at the median per sector values as published by CDP in the ‘Putting a price on risk: Carbon pricing in the corporate world report, September 2015’. This focused on internal prices reported by members ($/tCO2e): Information Technology, 7.85; Industrials, 9.515; Consumer Staples, 10.25; Financials, 11.77; Health Care, 17.01; Materials, 19.59; Consumer Discretionary, 21.33; Utilities, 21.5; Telecommunication Services, 25.86; Energy, 28.28. Total scope 1 emissions across 2014, 2015 and 2016: 16,100,474,450 tCO2e. Total scope 2 emissions across 2014, 2015 and 2016: 3,461,353,900 tCO2e. Water prices used (USD/ML) were: 1,124 for brackish water / seawater, fresh surface water and waste water from other organisations; 1,562 for Groundwater – renewable and non-renewable, produced / processed water and rainwater; 1,659 for municipal supply. Prices are medians sourced from GWI, the NUS International Water Survey and IB Net Tariffs. Total water withdrawals for 2015 and 2016: 818,792,730 megalitres. 2014 water withdrawals were not analysed due to insufficient data in that CDP reporting year.
Future balance sheet and cashflow impairments are key investor concerns, even if environmental disruptions are isolated. Disclosure using comparable metrics can illustrate risk exposure and adaptation across investments.
“Comparability is a big challenge, especially for metrics which explain performance, rather than evaluating facts and policies that have been disclosed. A core set of relevant metrics for the sector, disclosed in a universally comparable manner, would better inform investment decisions.”
Responsible Investment Manager, Hermes Investment Management
A growing body of work demonstrates this link. One 2015 review of 2,200 academic studies by Deutsche Asset & Wealth Management and the University of Hamburg demonstrated a positive correlation between environmental and social strategies and stronger corporate financial performance, in a majority of cases since the 1970s. Friede, G., Busch, T., & Bassen, A. (2015), ESG and financial performance: aggregated evidence from more than 2000 empirical studies, Journal of Sustainable Finance & Investment, 5:4, 210-233.
A similar study at the University of Oxford, co-authored by Dr. Michael Viehs, now of Hermes Investment Management, analysed over 200 high-quality academic studies examining the link between sustainability and financial outcomes. In this analysis, 88% of the studies show that stronger environmental, social, and governance (ESG) practices can lead to better operational company performance, and 80% of the studies find that the stock market performance is positively correlated with sustainability practices. Moreover, 90% of the studies show that better ESG practices are correlated with lower cost of capital. Clark, G., Feiner, A., & Viehs, M. (2015), From the stockholder to the stakeholder: how sustainability can drive financial outperformance. Smith School of Enterprise and the Environment at the University of Oxford and Arabesque Partners.
The leaders go a long way to quantify impacts on revenues and costs in justifying their case.
Moreover, they are increasingly transparent with investors and stakeholders when it comes to results in economic and environmental terms.
A quantified understanding of risks to assets, liabilities and financial capital is crucial for preparing the business to operate profitably in the future.
A global telecommunications firm recently completed a global climate change vulnerability assessment, providing the business with a map of physical assets most vulnerable to systematic climate risks. Our interviewee explained that “this was important for our business to do this, to prepare for the future and take preventative measure, as a climate-linked disaster can have severe revenue ramifications even if infrequent”.
Source: Accenture Strategy interview with telecommunications executive, June 2017.
Progressive environmental performance drives stronger financial outcomes. For businesses that have not yet quantified the value opportunity, the journey starts here.
From our analysis, we can only conclude that the majority of telecommunications firms are not far along on this journey.
We recommend three practical steps to start.
In essence, this means starting to understand environmental performance, impacts and opportunities, through the financial lenses of growth and revenues, costs, material risks and intangible value. Use value levers to begin exploring these.
Value Opportunities in Telecommunications
These are environmental issues meaningful to your sector. Going a step further, the business should move from issues simply in scope, to specific opportunities and risks in your unique operating context. These may have significant positive or negative commercial impacts, a high likelihood of occurrence, or a combination of both.
This means identifying appropriate, understandable metrics to assess and drive performance on priority opportunities and risks over time. Such metrics are the basis for guiding desired achievement on environmental progress, value creation and preservation, risk management, and ultimately, investor confidence.
Example Metric | What could it measure? | What does it demonstrate? |
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Environmental Footprint of Operations Sustainability Accounting Standards Board: Technical Bulletin – Climate Risk , p. 78. [link] | Energy consumed, % grid electricity, % renewable energy; amount consumed by (a) cellular & (b) fixed networks | How the business is improving its energy efficiency, reducing reliance on non-renewable energy sources |
Systemic Risks From Technology Disruptions Sustainability Accounting Standards Board: Technical Bulletin – Climate Risk , p. 78. [link] | Average interruption frequency and duration; description of systems to provide unimpeded service during service interruptions | How the business is adapting to changing physical risks, whether interruptions are well-managed over time |
Products & Services with Sustainability Benefits
Deutsche Telekom, 2016 Corporate Responsibility Report: Sustainable products.
[link]
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Deutsche Telekom’s share revenue from products and services which clearly enable more sustainable outcomes for customers | Whether the business is bringing low-carbon innovation to market, fostering or protecting revenue, and delivering value to society |
Delivering Environmental Benefits
BT, Delivering our Purpose, Update on our progress 2016/17.
[link]
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BT will help customers reduce carbon emissions by at least 3 times the end-to-end carbon impact of its business by 2020 (2017 result: 1.8) | Shows how a focus on clean technologies delivers financial and environmental benefits for the business and its customers |
Device Recycling Success
O2 Recycle Homepage - Responsible Recycling benefits
[link]
How O2's smartphone recycling drive is strengthening its consumer relations.
[link]
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Devices recycled, money paid to customers, refurbishment rate (2016: 2.2m devices, £135m paid, 95% refurbished for resale) | Shows how business is engaging consumers to decrease environmental impact, increase loyalty and generate revenue |
One interviewed executive made it clear that sustainability experts “often know technologies and solutions, but fail to quantify value created,” so building finance-driven business cases is critical. Accenture Strategy interview with an executive reporting to CDP, June 2017. It requires teams to analyse the potential financial impact of an initiative, in addition to the quantified environmental impact. This process should make use of the now-defined value framework, and can contribute to achieving sustainability targets the business has set.
Case | Environmental Performance Achieved | Financial Value Achieved |
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Verizon
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Verizon measures and reports its contributions to society through the impact of its customer-facing solutions, including telematics, smart buildings solutions, smart metering, remote patient monitoring and other technologies. Verizon, Committed to reducing our carbon intensity. [link] | In 2016, Verizon estimated 5.9 to 8.6m tonnes of CO 2e avoidance for customers, offsetting the company’s operational emissions by 98 to 144%, whilst enabling Verizon to market their sustainability credentials to key customers. Verizon, Committed to reducing our carbon intensity. [link] |
Deutsche Telekom
|
Deutsche Telekom began tracking and reporting sustainability benefits for customers from its product portfolio, such as enabling carbon emissions reduction, using a publicly-disclosed screening process. Deutsche Telekom, 2016 Corporate Responsibility Report: Assessment of Deutsche Telekom's sustainability portfolio. [link] | As of 2016, 39% of revenues (excluding USA) were generated through sustainability-qualified products – accounting for €15.8bn in sales. Deutsche Telekom, 2016 Corporate Responsibility Report: Assessment of Deutsche Telekom's sustainability portfolio. [link] |
Vodafone
|
Vodafone has a target to reduce customer emissions by 2 tonnes for every tonne it generates. IoT applications in smart energy, smart cities and smart logistics deliver value to customers, and it is estimated that over 40% of 50 million IoT connections operated by Vodafone directly enable customers to reduce emissions. Vodafone: Energy Innovation, 2017 report. [link] | As of March 2017, Vodafone enabled customers to avoid 1.9 tonnes of GHG emissions per 1 tonne generated by Vodafone, and expects to reach its target in 2018 – driven by customer adoption of solutions that directly reduce emissions. Vodafone: Energy Innovation, 2017 report. [link] |
The business needs to know, in financial and environmental terms, why an iconic project is successful, how it is creating value, and why similar achievements are essential for the future. This is vital for winning over minds (and hearts) on why the business should pursue a more sustainable future.
This entails developing valuation skills that work for your context. To move financial accountability for environmental progress into strategies and business plans, training and subject matter expert (SME) advice may be required to build capabilities in teams. For many sustainability teams, this might mean training in financial acumen, or dedicated SME resources from corporate finance. Accenture Strategy interview with an executive reporting to CDP, June 2017.
A culture of embracing environmental action with financial merit won’t develop overnight. Even with goals in place, parts of the business require support to ‘make a habit’ of applying a value framework and managing outcomes against commercially-relevant metrics and goals.
In the long term, capabilities for measuring and delivering value creation through sustainability can be applied to strategic decision-making regularly – and particularly when key investment decisions are considered.
When viewed through a lens of value, business cases for commercial success through sustainability opportunities and risks often hold significant promise.
The same value framework and metrics, developed and applied inside the business, can provide insight to investors on how environmental action is capturing value and reducing risks to assets and capital.
Disclosures don’t need to be exhaustive for every internal metric, but can focus on what matters to telecommunications investors: action on environmental opportunities and risks to ensure long-term productivity of invested capital and thus future cashflow.
Leading sustainable businesses continue to prove what years of research already says: that understanding, quantifying and driving value from progressive environmental action is critical for building more resilient companies and delivering superior financial results.
Markets and investors are increasingly focused on how climate change will impact capital preservation and future returns in telecommunications. Therefore, disclosing environmental performance and the associated value created and protected is vital.
Justin Keeble
Managing Director, Sustainability
This study is based on Accenture Stategy’s analysis of the responses to CDP's Climate, Water and Forests questionnaires in 2014, 2015 and 2016. The initial analysis drew on Accenture Strategy’s proven valuation frameworks to examine what Income Statement and Balance Sheet impacts the companies reporting to CDP had experienced, and that they could experience in the future, as a result of their environmental performance. In addition to evaluation of discrete quantitative responses, Accenture Strategy also assessed several thousand qualitative responses to CDP’s questionnaires to collate a fuller picture of the financial outputs and outcomes of CDP’s members’ environmental performance.
In the second phase of work, a range of stakeholders from across the Telecommunications and Consumer Goods sectors were consulted via interviews to explore the key barriers each sector is facing to using environment-focussed financial data when making business decisions, and to explore potential solutions for how to address these barriers.
Accenture Strategy and CDP focused on Consumer Goods and Telecommunications sectors to highlight differences in financial opportunities and risks across sectors. Consumer Goods businesses are heavily exposed to physical, climate and operational risks through reliance on agricultural and commodity inputs, and face challenges to brand value from inaction on environmental issues. Telecommunications businesses have exposure to carbon risks through their energy consumption intensity, yet offer products and services which play a major role in enabling carbon footprint reductions for customers and others. Companies responding to questionnaires totalled: In 2014 – 1,853 (Climate), 349 (Water) and 93 (Forests). In 2015 – 1,907 (Climate), 416 (Water) and 108 (Forests). In 2016 – 1,960 (Climate), 481 (Water) and 156 (Forests)
Accenture Strategy operates at the intersection of business and technology. We bring together our capabilities in business, technology, operations and function strategy to help our clients envision and execute industry-specific strategies that support enterprise wide transformation. Our focus on issues related to digital disruption, competitiveness, global operating models, talent and leadership help drive both efficiencies and growth. For more information, follow @AccentureStrat or visit www.accenture.com/strategy
We want to see a thriving economy that works for people and planet in the long term. To do this we focus investors, companies and cities on taking urgent action to build a truly sustainable economy by measuring and understanding their environmental impact. To achieve this, CDP, formerly the Carbon Disclosure Project, runs the global disclosure system that enables companies, cities, states and regions to measure and manage their environmental impacts. We have built the most comprehensive collection of self-reported environmental data in the world.
We are an asset manager with a difference. We believe that, while our primary purpose is helping beneficiaries retire better by providing world class active investment management and stewardship services, our role goes further. We believe we have a duty to deliver holistic returns – outcomes for our clients that go far beyond the financial and consider the impact our decisions have on society, the environment and the wider world.
Our goal is to help people invest better, retire better and create a better society for all.
We offer clients access to a broad range of specialist, high conviction investment teams with £30.1 billion* assets under management. In Hermes EOS, we have the industry’s leading engagement resource, advising on £310.7 billion* of assets.
Hermes' investment solutions include:
* Please note the total AUM figure includes £5.9bn of assets managed or under an advisory agreement by Hermes GPE LLP (“HGPE”), a joint venture between Hermes Fund Managers Limited ("HFM") and GPE Partner Limited. HGPE is an independent entity and not part of the Hermes group. £0.1bn of total group AUM figure represents HFM mandates under advice. Source: Hermes as at 30 June 2017 with the exception of one portfolio totalling £10.5m valued as at 31 May 2017.
This definition of environmental performance is broad, because it captures not just the risks to businesses, but the opportunities arising from climate change and sustainability action as well.
Sources: Sustainability Accounting Standards Board Sustainability Accounting Standards Board: Technical Bulletin – Climate Risk, p.5. [link] and Taskforce on Climate-related Financial Disclosures. Task Force on Climate-related Financial Disclosures: TCFD Recommendations Report, p.10. [link]
Deutsche Telekom began tracking and reporting sustainability benefits for customers from its product portfolio, such as enabling carbon emissions reduction, using a publicly-disclosed screening process.
As of 2016, 39% of revenues (excluding USA) were generated through sustainability-qualified products. For example, the Connected Car offering is estimated to have reduced customer CO2e emissions by almost 1.1m tonnes in Germany alone. Deutsche Telekom, 2016 Corporate Responsibility Report: Assessment of Deutsche Telekom's sustainability portfolio. [link]
Source: Sustainability Accounting Standards Board
Sustainability Accounting Standards Board: Technical Bulletin – Climate Risk , p. 4–9
[link]
Source: Sustainability Accounting Standards Board Sustainability Accounting Standards Board: Technical Bulletin – Climate Risk , p. 4–9 [link]
In 2016, CDP found that over 1,200 of the world’s largest companies are disclosing their current carbon pricing approach, or their plans to start, and 147 are embedding a carbon price in strategies and operational approaches. Such a mechanism helps systematically achieve emissions reductions and related targets. CDP. Embedding a carbon price into business strategy. [link] These companies find that an internal carbon price provides an incentive or added reason to reallocate resources toward low-carbon activities; becomes a factor in the business case for R&D; and reveals hidden risks and opportunities in operations and supply chains. More insight is available in CDP’s 2016 research .
State Street’s 2017 survey of institutional investors found that 68% claim integration of ESG (environmental, social and governance) factors has significantly improved returns and 69% say this has helped managed volatility. State Street Global Advisors: ESG Institutional Investor Survey 2017. [link]
In May 2017, EY found that 61% of investors believe companies don’t disclose ESG risks that could affect their business and that they should disclose these more fully – a 21 point increase over the previous survey. The same EY study found that 76% of survey respondents would reconsider an investment with risk or poor environmental performance. EY: Is your nonfinancial performance revealing the true value of your business to investors? Tomorrow’s investment rules 2017. [link]
A 2017 review of challenges to ESG investing by BNP Paribas found that 64% of asset owners believe a lack of robust data was hindering greater adoption of ESG across their investment portfolios, and only 15% thought this would be a barrier two years from now. IPE Intelligence on European Pensions and Institutional Investment. ESG analytics challenge feeds cost worries: survey. [link]
Morrow Sodali’s annual survey found that nearly 75% of investors in 2017 (representing $14tn in assets under management) view disclosure on ESG factors to be very important -- suggesting that companies need to disclose their performance on environmental factors most material within the industry they operate in, and how effectively they manage risk factors. Morrow Sodali: Annual Institutional Investor Survey 2017. [link]
Recent meta-studies focus on making sense of the numerous peer-reviewed studies since the 1970s to understand whether there really is a positive relationship between environmental and financial performance, and what drives this link.
One exhaustive study, conducted in 2015 by researchers from the University of Hamburg and Deutsche Asset & Wealth Management, combined findings from 2,200 studies, and found that:
Another 2013 meta-study of 52 papers over 35 years found a positive relationship between environmental and financial performance, although this is influenced by environmental and financial performance measures used, regional differences, sector and duration of studies. Albertini, E. (2013), Does Environmental Management Improve Financial Performance? A Meta-Analytical Review, Organization & Environment 26:4, 431-457.
A 2017 study of FTSE 350 companies from 2006 to 2012 found that firms which incorporate sustainability issues into their business operations are better able to leverage their resources toward stronger financial performance and shareholder value creation than other companies. Gómez-Bezares, F., Przychodzen, W. & Przychodzen, J. (2017), Bridging the gap: How sustainable development can help companies create shareholder value and improve financial performance. Business Ethics: A Eur Rev, 26: 1–17.
The long-running academic debate continues, but on balance, a plurality of studies support similar correlations and the financial case for strong environmental performance.
A senior manager at a global telecommunications firm that described annual energy bills of almost $1bn – and, therefore, a big portion of the business’s carbon footprint. The company pursues a concerted energy strategy to preserve value by reducing consumption to safeguard against an increase in energy costs, and to leverage lower-cost renewables wherever possible – thus responding to stakeholder pressures, decreasing emissions and reducing exposure to future carbon-related risks.
Source: Accenture Strategy interview with telecommunications executive, June 2017.
A global telecommunications firm reported that linking sustainable products and services to sales growth is an integral part of the business strategy, and can be quantified. However, there are differing approaches to measuring this in divisions and offerings, so more work is required to illustrate links between sustainable product portfolios and overall impact on global revenues.
Source: Accenture Strategy interview with telecommunications executive, June 2017.
The Sustainability Accounting Standards Board recommends a basic identification process Sustainability Accounting Standards Board: Technical Bulletin – Climate Risk. [link] for defining relevant opportunities and risks in a sector context:
From issues in scope, specific and relevant opportunities and risks can be identified in your unique operating context, by assessing commercial impact (positive or negative) and likelihood of occurrence.
Source: Accenture Strategy analysis.
“The number of metrics available from an Environment, Social and Governance (ESG) perspective is enormous, and many don't really help investment decisions. Drilling down to what impacts really matter for the sector is crucial, along with providing an explanation of the company’s environmental performance, how it is being measured, and how it is changing over time.”
Fund Manager, Hermes Investment Management
All but one of the nine executives Accenture Strategy interviewed agreed that investor interest in the corporate approach to environmental challenges has ramped up in the last few years. Several reported joining investor roadshows to provide detailed interactions on sustainability, whilst others noted specific, deep questions now asked on climate change, product sustainability, and low-carbon or environmentally-responsible innovation in products and services. One interviewee summarises it well: “there has definitely been an evolution in the last few years – investors are being more demanding when it comes to sustainability performance – and this is going to increase in the future”.
Source: Accenture Strategy interviews with nine executives, May and June 2017.
Manager, Accenture Strategy – Sustainability, London
Barny has over a decade of cross-industry experience in sustainability analysis and modelling and a focus in the mining and food and beverage sectors. He also works on ecological research in Southeast Asia and is preparing a REDD+
application for an Indonesian forest reserve.
[email protected]
Consultant, Accenture Strategy – Sustainability, London
Aaron has eight years of experience in sustainability strategy development, execution and financial valuation in corporate, government and NGO settings. Aaron tackles challenges in consumer goods, retail, and logistics sectors
across Europe, the Middle East and North America. Aaron is an avid urban cyclist and a nearly-complete vegetarian to assist animals and his own carbon footprint.
[email protected]
Analyst, Accenture Strategy – Sustainability, Singapore
Bryan has experience in GHG forecast modelling, carbon footprinting, and smart building energy management. He feels strongly about how we can best preserve our architectural heritage while still keeping pace with cities’ development
agendas, and is fond of urban photography.
[email protected]